Download e-book for kindle: Advances in Management Accounting by Marc Epstein

By Marc Epstein

ISBN-10: 1849507546

ISBN-13: 9781849507547

"Advances in administration Accounting" ("AMA") publishes well-developed articles on numerous present issues in administration accounting which are proper to researchers in either perform and academe. As one of many most advantageous administration accounting examine journals, "AMA" is easily poised to fulfill the desires of administration accounting students.

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European Foundation for Quality Management. (1999). Assessing for excellence: A practical guide for self-assessment. Belgium: Brussels Representative Office. Hemmer, T. (1996). On the design and choice of ‘‘modern’’ management accounting measures. Journal of Management Accounting Research, 8, 87–116. , & Schlesinger, L. (1994). Putting the serviceprofit chain to work. Harvard Business Review (March–April), 164–174. Huselid, M. (1995). The impact of human resource management practices on turnover, productivity, and corporate financial performance.

W. (1983). Development of a tool for measuring and analyzing computer user satisfaction. Management Science, 29(5), 530–545. , & Srinivasa, D. (2000). An empirical investigation of an incentive plan that includes nonfinancial performance measures. The Accounting Review, 75, 65–92. , & Ulrich, D. (2001). The HR scorecard: Linking people, strategy, and performance. Boston, MA: Harvard Business School Press. , & Riley, R. (1999). Using nonfinancial information to predict financial performance: The case of the US airline industry.

2002). Similarly, proponents of balanced scorecards suggest that customer-related measures are useful supplements to financial performance. Specifically, customer-related measures such as customer retention, customer satisfaction, or complaints are lead indicators Analysis of the US Airline Industry 31 of long-term future measures of financial profitability (Kaplan & Norton, 1996, 2004). It is generally assumed that satisfied customers will continue to return. , on-time arrivals) will positively affect current and future sales revenue.

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Advances in Management Accounting by Marc Epstein

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